Support Articles

REASONS AND SOLUTIONS: 1. The wrong printer was selected during printing **Make sure the Epson Stylus Photo 2200 is selected when printing without the White Ink upgrade and RIP Pro. **Make sure the DTG Kiosk w/ White Ink is selected when printing with the White Ink upgrade and RIP Pro. 2. The printer is not turned on or communication is unplugged **Make sure power is on. **Make sure communication cable is plugged in. 3. There is a driver issue **If printing without the White Ink upgrade and RIP Pro make sure the Epson Stylus Photo 2200 driver is installed. If the driver is installed, remove and reinstall. Refer to your manual to make sure you install the proper Epson driver. **If printing with the White Ink upgrade and RIP Pro make sure that the inputs and outputs are set correctly. Refer to you DTG RIP Pro manual for proper input and output settings.   Buy the DTG RIP Pro Version 6 Upgrade here Read a review on the DTG RIP Pro here

REASONS AND SOLUTIONS: 1. The background is not 100% white. **Use your graphic software to select the background pixels and make the 100% white.   Buy the DTG RIP Pro Version 6 Upgrade here Read a review on the DTG RIP Pro here

REASONS AND SOLUTIONS: 1. True Type Fonts in vector graphics can have issues printing trough postscript printer drivers. **If printing 7 color with out RIP Pro convert the letters to a bitmap or raster image. **If printing with RIP Pro, go to the DTG Kiosk w/White ink driver and find the setting for True Type Fonts. Make sure it is set to Substitute with Device Font.   Buy the DTG RIP Pro Version 6 Upgrade here Read a review on the DTG RIP Pro here

REASONS AND SOLUTIONS: 1. One or more of the CMYK color channels are not printing **Print head needs to be primed by doing a few head cleanings. **Bottle of ink has run empty. Fill the bottle and ink tubes and prime the print head with head cleanings. Prevention: Top off ink bottles regularly **Open any valves that may be off. **Print head is clogged. Use head cleanings or flush with cleaning solution. If that doesn't work replace the print head. Prevention: Run head cleanings on days that the printer is not printing. For periods longer then a week, flush ink out of system using distilled water. Run cleaning solution through the system and leave the cleaning solution in the system until you need to print again. **Damper has hole or is clogged. Replace damper. 2. Computer monitor needs to be adjusted **Make sure the RGB (Red Green Blue) values are balanced. **Adjust the brightness if necessary. 3. Color profiles are being used in graphic program such as Photoshop. **During the print process from the graphic program make sure that no color management is selected. RIP pro will handle the color profiling.   Buy the DTG RIP Pro Version 6 Upgrade here Read a review on the DTG RIP Pro here

To reset the Waste Ink Counter using this switch (letÙs call it the Waste Ink Reset Switch), please follow this procedure: Ensure that the printer is in the Loaded position (press LOAD) Turn the Power off at the control panel of the printer, leave the printer connected to mains power    Press and hold the Error Eject and Reset Switch, and while holding them, turn on the power. The Error Eject Light and seven ink lights will start to flash.  Release the Error Eject button and Reset Switch, and then quickly press & hold only the Reset Switch again for over 10 seconds. The Error Eject Light, Power Light and seven Ink lights will turn on for two seconds. Once the printer starts going through itÙs normal initialization sequence, you can release the Reset Switch   The Waste Ink Counter has now been reset. Download the  DTG Kiosk II Waste Tank Reset PDF

Monthly Change waste pad on opposite side from print head - this can be turned over for longer life  Oil print head carriage rail Flush white ink lines with distilled water and refill  Consolidate white ink and thoroughly clean bulk ink bottles and replace in bulk system Any and all of the above should also be done "as needed"

Weekly Clean the wiper with cleaning solution or window cleaning fluid and cotton swab or paper towel  Clean capping station - pay special attention to cotton fibers around the edges of the cap area can be done with cotton swab, paper towel or soft cloth (again - use cleaning solution or window cleaning solution)  Inspect waste pad - replace or turn over if needed  Inspect encoder strip & clean as needed (be sure to clean from control panel side towards opposite side)  Fill capping station with cleaning solution or window cleaning liquid and press INK FILL button to empty  Clean inside of bed (especially sides) with window cleaning solution and paper towel