xTool Warranty & After-Sales Support

xTool Warranty, Returns & Replacement Policy

Review the warranty coverage, return windows, replacement eligibility, service limitations, and support process for eligible xTool products purchased through GPI Supplies.

Start with Support View Warranty Periods

Important: This page is a customer-friendly summary of xTool’s manufacturer warranty and after-sales policy. Warranty eligibility, return approval, replacement approval, service fees, shipping costs, and repair options may vary by product, purchase channel, condition, region, and applicable law. Final coverage is subject to xTool’s official policy and approval.

Limited Warranty 12 Months Most xTool main machine parts are covered for 12 months unless a different product-specific term applies.

Returns 30 Days Eligible products may qualify for return within 30 calendar days after receipt, subject to approval and conditions.

Replacements 90 Days Eligible products may qualify for replacement within 90 calendar days for approved shipping damage, mismatch, or manufacturing defect.

Keep Packaging Required Keep original packaging, accessories, manuals, and materials in case a return or service shipment is required.

Policy Overview

xTool products are backed by a limited manufacturer warranty. The warranty is designed to cover eligible manufacturing defects during the applicable warranty period. It does not replace or reduce any legal rights you may have under the laws of your state, province, country, or region.

Warranty Covers eligible manufacturing issues

If an eligible product fails due to a covered manufacturing defect during the warranty period, xTool may repair, replace, provide parts, or offer another approved remedy.

Returns Subject to timing and condition

Returns are generally limited to approved products within the stated return window and may be subject to service fees, shipping costs, and condition requirements.

Replacements For approved cases

Replacement service may apply to eligible products with approved transit damage, manufacturing defects, or product mismatch within the stated replacement window.

How to Obtain Warranty Service

If your xTool product is not working properly during the warranty period, start by contacting support with your order details and a clear description of the issue.

Gather your order information

Have your order number, proof of purchase, product model, serial number if available, photos or videos of the issue, and a description of what happened.

Contact support

For products purchased from GPI Supplies, contact GPI Supplies support through your order confirmation or the GPI Supplies contact page. If directed by GPI or xTool, you may also work with xTool support for manufacturer-level troubleshooting.

Complete remote troubleshooting

xTool or GPI may first attempt to diagnose the issue through online service, support documentation, photos, videos, testing steps, or guided troubleshooting.

Repair, replacement, parts, or return instructions

If the issue cannot be resolved remotely and is approved under the applicable policy, you may receive repair instructions, replacement parts, return authorization, or service-center shipment instructions.

Do not ship a product back without approval. Returns or service shipments must be approved first and sent to the address provided in the return or service authorization instructions.

What the Limited Warranty Does Not Cover

The limited warranty is intended for covered manufacturing defects. It does not apply to every issue, condition, consumable, accessory, or type of damage.

Common Exclusions Items generally not covered

Products or parts outside the warranty period.
Products purchased through unauthorized channels or resold by another buyer.
Normal wear, discoloration, cosmetic change, or consumable use.
Accessories, packaging, complimentary items, and consumables unless damaged upon first receipt where applicable.
Products that cannot be verified with valid proof of purchase or warranty status.

Damage Exclusions Damage caused by use or environment

Improper handling, use, storage, installation, maintenance, or transportation.
Drops, impact, water intrusion, incorrect temperature exposure, solvents, acids, alkalis, pests, rodents, or foreign objects.
Unauthorized repair, alteration, disassembly, modification, or removal of the casing.
Damage caused by unauthorized third-party parts, software, accessories, consumables, virus infection, hacker attack, accident, or force majeure.
Damage occurring during return transit when shipment requirements are not followed.

Third-party consumables and accessories: Using non-approved third-party items may not automatically void all warranty rights, but damage or failure caused by unauthorized consumables, parts, accessories, or improper operation may not be covered.

Return Policy Summary

Eligible xTool products may qualify for return within the applicable return window when the product meets the policy requirements. Returns are subject to review, approval, product condition, original packaging, and any applicable fees or shipping costs.

Return Scenario	General Window	Customer Responsibility	Notes
No manufacturing defect	Within 30 calendar days after receipt, where eligible.	May include service fee and return shipping cost.	Product condition, package status, and product category may affect eligibility and fees.
Manufacturing defect	Within 30 calendar days after receipt, where eligible.	Subject to support review and approval.	Defect must be verified. Troubleshooting may be required before approval.
Order placed but not delivered	Before shipment or before fulfillment reaches a non-cancellable stage.	Contact support as soon as possible.	Cancellation is not guaranteed once an order is in processing or has shipped.

Return requirements may include:

Original packaging

Keep all original boxes, inserts, accessories, manuals, and included materials. Missing or damaged packaging may delay or affect return approval.

Complete product contents

Returns must generally include the product, original accessories, attachments, parts, packaging, and any included items.

Approved return address

Products must be returned only to the address provided in the approved return instructions. Drop-off returns are not accepted unless specifically authorized.

Replacement Policy Summary

Eligible products may qualify for replacement when approved under xTool’s replacement policy. Replacement eligibility typically depends on the timing, product condition, cause of issue, and whether the issue is verified.

Replacement Scenario	General Window	What May Be Required	Notes
Substantial transit damage	Within 90 calendar days after receipt, where eligible.	Photos, videos, packaging images, and support approval.	Report shipping damage as soon as possible after delivery.
Product does not match original description	Within 90 calendar days after receipt, where eligible.	Order details, photos, and support review.	Eligibility depends on verification and product condition.
Manufacturing defect	Within 90 calendar days after receipt, where eligible.	Troubleshooting, proof of purchase, and approval.	Repair, parts, or other remedies may be offered before full replacement.

Replacement timing matters: A product generally cannot be replaced after the stated replacement window unless a separate warranty repair or approved remedy applies.

Service Fees, Return Fees & Shipping Costs

Fees vary by product category, product condition, timing, whether the issue is a verified manufacturing defect, and whether the request is a return, replacement, cancellation, or repair.

General return service fee examples

Package Status	Product Category	Example Service Fee	Important Notes
Unopened	Machine	10%	Applies in eligible non-defect return cases after the free return-fee period, subject to approval.
Unopened	Accessory	15%	Materials and filters purchased separately may be excluded from returns.
Opened, unused	Machine	15%	All products, packaging, and materials must generally be intact.
Opened, unused	Accessory	20%	Eligibility depends on product condition and approval.
Opened, used	Machine	30%	For some machines, usage limits or product-specific rules may apply.
Opened, used	Accessory	20%	Some accessories, consumables, materials, filters, or wear items may not be returnable.

General replacement service fee examples

Replacement Timing	Example Service Fee	Shipping Cost	Notes
Within 14 days	May be waived in eligible cases.	Depends on issue and approval.	Manufacturing defects and non-defect replacements may be handled differently.
15 to 30 days	Example: 15%	Customer may be responsible in non-defect cases.	Subject to product category and approval.
30 to 90 days	Example: 30%	Customer may be responsible in non-defect cases.	Replacement eligibility generally ends after the policy window.

Fee calculation: Where applicable, service fees may be calculated from the total order price, including tax and shipping. Return shipping fees are separate unless otherwise stated or approved.

Warranty Scope & Periods

The warranty period generally starts from the date the product is received, with the invoice date used as a reference. If no valid invoice is available, the warranty period may start from the date the product left the factory.

Product / Product Family	Warranty Scope	Warranty Period	Notes
xTool D1 / D1 Pro	Main parts	12 months	Accessories and included tools/materials are generally not covered.
xTool M1 Series	Main parts	12 months	Accessories, materials, ink cartridges, filters, and certain modules may be excluded.
xTool P2 Series	Main parts	12 months; 6 months for refurbished machines	Laser tube/wearing parts may have a shorter coverage period.
xTool P3 Series	Main parts	12 months; 6 months for refurbished machines	Wearing parts such as laser tube, filter screen, and air pump silencer may have separate terms.
xTool F1 / F2 / F-Series Products	Main parts	Generally 12 months; refurbished terms may vary	Accessories are generally not covered except free replacement if damaged upon receipt where applicable.
xTool S1 Series	Main parts	12 months	Lens protectors, materials, user manuals, toolkit items, and similar accessories may be excluded.
xTool M2	Main components	12 months	May include parts such as laser head, camera, motor, limit sensor, and main board; accessories and consumables excluded.
Heat Press / WonderPress	Main parts	Heat Press: generally 12 months; WonderPress: 24 months	Consumables, mats, pads, spare screws, and tool kits may be excluded unless damaged upon receipt.
Smoke Purifier / Safety / Air Assist Accessories	Main parts	Generally 12 months	Filters, hoses, tubes, gas bottles, manuals, and other included accessories may be excluded.
Rotary Attachments / Conveyors / Risers	Main parts	Generally 12 months	Belts, rulers, jaws, tools, and included accessories may be excluded unless damaged upon receipt.
Apparel Printer	Main parts excluding print head	Main parts: 12 months	Print head coverage is limited and subject to xTool’s print-head testing and replacement rules.
xTool OS1 Automatic Shaker Oven	Main unit	12 months	Consumables such as powder are not covered.
F2 Ultra UV	Main parts	12 months	Accessories are generally not covered except free replacement if damaged upon receipt where applicable.

Replacement parts do not restart the warranty: If xTool provides a replacement part, the original warranty period generally continues instead of resetting.

Special Product Rules

Some xTool product categories have additional restrictions or product-specific return and warranty terms. These rules may be stricter than the general policy.

Apparel Printer Ink and powder use may affect returns

Once ink or adhesive powder has been loaded into or used with an apparel printer, returns or exchanges may not be accepted except where a verified quality defect is demonstrated. Dissatisfaction or preference-based returns are generally not considered valid once the machine has been used with consumables.

MetalFab Laser processing may limit return eligibility

Once certain MetalFab equipment has undergone laser processing, returns or exchanges may not be accepted except for approved quality issues. Usage and maintenance requirements must be followed.

Retail Solutions Return policy may not apply

Products such as xTool Self-service Kiosk and xTool Retail Marker may follow different service rules. If there are approved quality issues, online or offline repair service may apply.

Refurbished Machines Appearance defects may be excluded

Refurbished machines may have shorter warranty terms and may not qualify for warranty service based on cosmetic or appearance defects. Refer to the product-specific refurbished listing.

Disclaimers & Policy Restrictions

Approved Requests Only Returns and repairs require authorization

Only approved return, replacement, or repair requests are accepted. Products must be returned using the instructions and approved address provided by support.

Data & Personal Items Remove personal data and unrelated items

Before returning any product, remove personal data, user accounts, third-party items, and anything not originally included with the product. Customers are responsible for any data or items left inside returned products or packaging.

Liability Commercial losses may be excluded

To the extent allowed by law, xTool does not assume responsibility for indirect, incidental, special, consequential, commercial, business interruption, profit loss, or data loss damages related to product use or inability to use the product.

Consumer Law Local laws may provide additional rights

This policy does not limit any non-waivable rights you may have under applicable consumer protection law. Where required by law, local rules may prevail.

Policy changes: xTool may interpret, update, or modify its warranty and after-sales policy at its discretion, subject to applicable law. Always review the latest official policy before making a claim.

Frequently Asked Questions

When does the xTool warranty period start?

The warranty period generally starts from the date you receive the product, with the invoice date used as a reference. If no valid invoice is available, the warranty period may start from the date the product left the factory.

Do replacement parts restart the warranty period?

No. If a replacement part is provided, the original warranty period generally continues. The warranty does not reset because a replacement part was supplied.

Are accessories and consumables covered?

Most accessories, packaging, complimentary items, consumables, filters, materials, inks, powders, tool kits, and user manuals are not covered by the standard warranty. Some items may qualify for free replacement if they are damaged upon first receipt, depending on the product and approval.

Can I return a product after 30 days?

Generally, products cannot be returned after the stated 30-day return window unless a separate legal right or approved warranty remedy applies.

Can I replace a product after 90 days?

Generally, replacement eligibility is limited to the stated replacement window. After that, warranty repair, parts, or other approved service options may apply if the product is still within the warranty period.

Who pays return shipping?

Shipping responsibility depends on the reason for the return or replacement, whether a manufacturing defect is verified, the product category, timing, and the approved support resolution. In non-defect cases, customers may be responsible for return shipping.

Are service fees refundable?

Service fees are generally tied to approved return or replacement processing and may be deducted from the refund where applicable. The exact fee depends on timing, product category, condition, and policy terms.

What happens if I send a product back without approval?

Unapproved returns may be refused, delayed, lost, or returned at the customer’s expense. Always wait for support approval and follow the return instructions exactly.

Does the policy differ by country or region?

Yes. Warranty, return, replacement, repair, and consumer law rights may vary by region. If local law provides additional protections, those rights may apply.

Need Help?

Start Your Support Request

If you purchased your xTool product from GPI Supplies and need warranty, return, replacement, or troubleshooting help, contact GPI Supplies support with your order number, product model, photos or videos of the issue, and a clear description of what happened.

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