xToolCare Extended Warranty for xTool Apparel Printer

Protect Your xTool Apparel Printer With xToolCare

Keep your production investment protected beyond the original manufacturer warranty with xToolCare for the xTool Apparel Printer. Available in one-year and two-year plans, xToolCare adds extended warranty protection, printhead accident coverage, free two-way service shipping, priority expert support, and eligible machine replacement for qualifying major hardware failures.

Choose the coverage period that best fits your production needs and gain added financial protection against unexpected repair and replacement costs.

Choose Your xToolCare Plan

Printhead accident protection is subject to the applicable service fee, eligibility requirements, replacement limits, and xToolCare service terms.

What xToolCare Covers

• Extended manufacturer warranty: Add one or two years of coverage beyond the original xTool Apparel Printer warranty.
• Printhead accident protection: Receive eligible printhead replacement support for covered accidental damage such as qualifying impact or liquid damage.
• Protection from major repair costs: Eligible complex hardware failures, high-value component failures, or excessive downtime may qualify for machine replacement under the plan.
• Free two-way shipping: xTool covers eligible shipping costs associated with covered after-sales service during the coverage period.
• Priority support: Get faster access to xTool support specialists for covered software and hardware concerns.

Main Unit and Printhead Coverage

The xTool Apparel Printer main unit and printhead have different warranty terms. xToolCare extends the main-unit warranty while also providing additional protection for the original printhead included with the printer.

1-Year xToolCare Plan

• Main-unit coverage extended to a total of up to 24 months
• Original printhead warranty extended by an additional 12 months
• Original printhead may be replaced once for qualifying functional failure
• Up to two qualifying printhead accident-protection claims

2-Year xToolCare Plan

• Main-unit coverage extended to a total of up to 36 months
• Original printhead warranty extended by an additional 24 months
• Original printhead may be replaced once for qualifying functional failure
• Up to four qualifying printhead accident-protection claims

How to Activate Your xToolCare Plan

1. Sign in to your xTool account. Use the same email address associated with your xToolCare purchase.
2. Open the “My Care” section. Navigate to the xTool Support Center and select the option to bind your xToolCare plan.
3. Bind the plan to your printer. Have the printer serial number, proof of the serial number, and proof of purchase available.
4. File a claim when service is needed. Submit eligible service requests through your xTool account.

Important xToolCare Terms

• xToolCare may be purchased only once for each eligible machine.
• The plan is connected to one specific printer after activation.
• The plan cannot be transferred to another machine or owner.
• A refund may be requested within 30 days of the xToolCare order when no plan services have been used.
• Once xToolCare has been bound to a machine, it cannot be refunded.
• Accidental damage caused intentionally or by excluded events is not covered.
• Replacement eligibility depends on the specific failure, diagnosis, plan limits, and current xToolCare terms.

Who Should Add xToolCare?

xToolCare is especially valuable for businesses that rely on the xTool Apparel Printer for daily production and want to reduce the financial and operational impact of unexpected equipment problems.

• Apparel businesses with consistent production schedules
• Shops concerned about printhead replacement costs
• Businesses that want longer warranty protection
• Operators who want priority access to xTool support
• Production teams seeking protection against extended equipment downtime

Select the one-year or two-year plan above to add xToolCare protection to your eligible xTool Apparel Printer.