Support Articles

1. Change the needle. 2. There are 3 needle plates, one is for tubular frames, one is for caps, one is for border frames/table. If you use the wrong needle plate for the job you may get looping.  3. The relationship between the upper tension and the main tension is...

EMBROIDERY PLACEMENT- SWEATSHIRT/SWEATERS Needle: #75/11 NP Backing: Cutaway, Water soluble topping optional. Sweatshirts are knit fabrics and require a stabilizing backing like cutaway.  If a white garment is being sewn a sheer cutaway is recommended as it leaves no halo affect behind the light colored garment after the backing is...

EMBROIDERY PLACEMENT- SHEETS / PILLOW CASES Needle: #75/11 NP Backing: 1 or 2 sheets Tearaway Thin woven sheeting material will require Tearaway backing to give added strength during embroidery.  PLACEMENT CHART POSITION INSIDE BAND  ABOVE BAND SHEET  Centered left to right inside band  Centered 4” above band PILLOW CASE  Centered...

Polo Shirts- Placement Needle: #75/11 BP Backing: Cutaway, Water soluble topping optional. Polo shirts are knit fabric and require a stabilizing backing like cutaway. If a white garment is being sewn a sheer cutaway is recommended as it leaves no halo affect behind the light colored garment after the backing...

EMBROIDERY PLACEMENT- JACKET Needle: #75/11 NP, (80/12NP for wool) Backing:         Denim: Tearaway, Solvy optional         Satin/Nylon: Tearaway         Windbreaker: 2 Tearaway, (criss crossed)         Wool Varsity: Tearaway optional, Solvy optional PLACEMENT CHART POSITION MEN WOMEN CHILDREN Left chest S,M,L 8” down from left shoulder and 4” right of the...

EMBROIDERY PLACEMENT- CAPS Needle: #75/11 NP Backing: Cap backing, optional Caps without a built-in backing will require a stabilizing backing like Cap Tearaway backing. This gives the cap added strength and rigidity during the embroidery process.  Solvy topping is recommended if a detailed design is being sewn or if it...

EMBROIDERY PLACEMENT-BRIEF CASE / TOTE BAG Needle: #75/11-80/12 NP Backing: Tearaway optional Medium to heavy weight canvas and nylon does not require backing.  A lighter weight cotton or nylon tote bag may require a layer of Tearaway backing. PLACEMENT CHART BAG: POSITION BRIEFCASE 3”-4” down from zipper closure and centered...

EMBROIDERY PLACEMENT- BLANKETS:  BABY, POLAR FLEECE, THROW, STADIUM BLANKET Needle: #75/11 NP Backing: Tearaway, Water soluble topping Blankets normally have a good amount of stretch, but because they are a reversible item Tearaway backing and Solvy topping should be used instead of a cutaway backing. Framing the item upside down...

Needle: #75/11-80/12 NP Backing: Water soluble topping, Tearaway optional Medium to heavy weight towels do not require backing.  Lighter weight terry cloth (ie: terry kitchen towels, cotton tea towels and sport towels) will require a layer of Tearaway backing.  Water soluble topping is recommended on all napped or looped fabrics....

ITEM  POSITION BACKING/ TOPPING NEEDLE Apron Center bib, 4" down from top edge 1T 75/11 Bib Centered 1T, S (Opt) 75/11 Blanket 9"-11" down from corner, sewn on angle 1T, S 75/11 Blouse 1" toward button hole (from center fold),1/4" above top stitching 1T, S (Opt) 70/10 (SILK USE BP)...

Diagnosing Thread Pull Out's on your Embroidery Machine  The most common reason for thread pull outs on embroidery machines is improper tension. Look at the back of the design and you can determine this by the ratio of upper thread and bobbin thread showing in the back of the design....

Not necessarily. Hook timing is one of the last things to check when encountering a stitching problem. Other possibilities would be: Improper threading, the bobbin is low or has run out, or a lack of oil on either the sewing hook or the needle bars you want to make sure...

What Is the Best Thread to Use on My Embroidery Machine? Using high-quality embroidery thread is one of the easiest ways to improve stitch quality and reduce machine downtime. Poor-quality thread can lead to thread breaks, inconsistent tension, and unnecessary machine stoppages. While inexpensive thread may save money upfront, the...

In terms of needle size, this varies depending on the fabric and design. A good generic size needle would be a size 75/11 ball point. When more delicate fabrics or more intricate designs are being sewn, a 70/10 needle should be used. There are three types of needle points used...

What Could Cause Thread Not to Trim Consistently? If your embroidery machine trims thread intermittently or fails to trim on certain color changes, several factors may be affecting the trimming mechanism. Common Causes: Incorrect Threading If the machine is not threaded properly, the trimming system may not be able to...

What Causes Thread Breaks on an Embroidery Machine? Thread breaks are one of the most common embroidery machine issues and can be caused by improper tension, damaged components, or obstructions along the thread path. The first step in diagnosing the problem is determining whether the thread is breaking on one...