Support Articles

THE EMC 10 DISPLAY IS BLANK, THE FAN IS FUNCTIONAL: With power still on the machine, lift the display and check the ribbon cable to the Keyboard PCB for proper connection, try adjusting the Intensity Adjustment Potentiometer which is located at the right side of the Keyboard PCB. This adjustment...

THE EMC 10 STARTS SEWING WITHOUT DEPRESSING THE START KEY: The Start Key is probably malfunctioning, replace the Keyboard PCB. Call your distributor for help.

THE EMC 10 WILL NOT POWER UP, THE DISPLAY IS BLANK: Check the power source at the wall outlet. Check the connectivity of the power cord. Check the function of the Power Supply fan, if there is no motion then check the fuse that are located behind the Power Supply...

THE EMC 10 WILL NOT STOP SEWING AFTER DEPRESSING THE STOP KEY OR FRAMES BACK ON IT'S OWN WITHOUT STOPPING: Power OFF the machine and wait 15 seconds then Power ON. Use the Head Timing Menu to "Go to Head Up". Use the Power Fail Rescue to retrieve the design...

THE PANTOGRAPH AND CARRIAGE MOVE IN THEIR RESPECTIVE AXIS TO FAST OR TO SLOW WHILE DEPRESSING THE ARROW KEYS DURING HOOP ALIGNMENT: Using the FAST/SLOW Key reset the jog speed as desired. This is a normal function, refer to the Operation Manual. On "CE" machines it is the Tortoise/Hare Key....

THE PANTOGRAPH MOVES IN ONE DIRECTION ONLY, EITHER IN THE X OR Y AXIS: Check all wiring to the X & Y Motors. The Y Motor is under the Keyboard, and the X Motor is under the small black cover at the left end of the Black Pantograph Bar. Test...

THE SEWING QUALITY OF THE DESIGN IS JAGGED AROUND THE COLUMNS AND SOME TIMES DESIGNS ARE DISTORTED. THE COLUMNS OR DESIGN DON'T MEET THE FILLS OR OTHER OBJECTS IN THE DESIGN: Check the Hooping of the garment for tightness in the sewing area. The material being used may have to...

EMC 10: Z Time Out Error A Z Time Out Error occurs when the Melco EMC 10 is unable to complete movement of the Z-axis (needle drive system). This is typically caused by a mechanical obstruction, a binding hook assembly, trimmer issues, or a problem within the Z-axis drive components....

EMC 10: X or Y Rack Not Done Error The X or Y Rack Not Done error indicates that the EMC 10 was unable to complete movement along the X-axis or Y-axis. This can be caused by inadequate lubrication, configuration issues, loose or damaged drive components, or communication problems within...

THE NEEDLE CASE TRIES TO RUN OFF TO ONE SIDE OR THE OTHER WITHOUT CONTROL OR INDICATION OF A COLOR CHANGE: Check the Logic 5 Volts for proper setting. Refer to the Technical Manual. Make sure the Color Change PCB is pushed all of the way down on it's 4-mounting...

THE PANTOGRAPH UNLOCKS IN MID-SEW: Check to see if the garment has caught any part of the chassis, causing a stoppage. Any restrictive movement of the X or Y Axis will cause the Pantograph or the X Carriage to UNLOCK as if the motors are turned off. This is a...

THE PANTOGRAPH WILL NOT MOVE WHEN SETTING HOME: Check the Logic 5 volts as previously noted on page #1. Try reconfiguring the EMC 10 which may help delete error's that may be in the CPU's buffer. The 24 Volt side of the Power Supply may be non-functional. Check for 24...

THE COLORED THREAD PULLS OUT OF THE NEEDLE AFTER A TRIM CAUSING A THREAD BREAK: This error is caused by all of the information mentioned in the section before. Use the suggested tips to try to solve this problem. Check the Under Thread Presser as seen in the Technical Manual....

THE X OR Y AXIS OR BOTH WILL NOT MOVE WHEN TRYING TO SET HOME: Try powering the machine off, wait 20 seconds, and power on again. Try setting home again. Reseat the CPU & 4 Axis PCBs as outlined in the Technical Manual where it shows how to replace...

THREAD BREAKS: Needle Depth and Hook Timing should be checked first. Refer to Operation Manual for instructions how, and the specific settings to use. Replace the needles if they have not been changed recently. Constant use will dull the needle tips and needle eyes have been known to form burrs....