Support ArticlesDTG

Get Set Up for Success As you get started, one of the most important steps to take is to complete the Ricoh DTG Onboarding Program: Protect your investment: Completing the Onboarding Program is necessary for ensuring warranty coverage of your machine. Failure to complete the Onboarding Program will void your...

Ink and Cleaner Cartridges The Ri 1000X has six slots for ink or cleaner cartridges, two for white, and one for each of the four colors: Cyan, Magenta, Yellow, Black. The Ri 1000 and Ri 2000 cartridges are compatible with the Ri 1000X as well, however the Ri 1000X is not compatible with...

Unbox the Ricoh Ri 1000X with us and see exactly what comes with your new DTG printer!←Ri 1000X Supplies | Video: Control Panel Overview→

As part of our commitment to your success, we want to make sure that you are getting optimal performance from your Ricoh Ri1000X while also minimizing any issues that easily can be prevented by following a few simple tips: Always leave your printer on to allow automated maintenance procedures to run....

Get to know your Ricoh Ri 1000X control panel like a pro! In this video, we’ll break down the essential functions, settings, and shortcuts to help you navigate your DTG printer with ease.←Video: Unboxing the Ri 1000X | Video: Printing an Image with ColorGATE→

Learn the basics of how to convert an image to a printable .prn file using ColorGATE ←Video: Control Panel Overview | Video: Printing with Dark Garment in ColorGATE→

Learn how to use image settings in ColorGATE to achieve the best prints on dark garments ←Video: Printing an Image with ColorGATE | Video: Setting up Hot Folders in ColorGATE→

Learn how to set up hot folders in ColorGATE to speed up your printing process ←Video: Printing with Dark Garments in ColorGATE | Video: Daily Maintenance→

Keeping your Ricoh Ri 1000X running smoothly starts with daily maintenance. Regular upkeep helps prevent clogs, maintain print quality, and extend the life of your printer ←Video: Setting up Hot Folders in ColorGATE | Video: Weekly Maintenance→

A little maintenance goes a long way! Performing weekly maintenance on your Ricoh Ri 1000X helps keep your prints looking sharp and your printer running at peak performance←Video: Daily Maintenance | Video: Monthly Maintenance→

To keep your Ricoh Ri 1000X performing at its best, monthly maintenance is key! A deeper clean and system check will help prevent costly repairs and ensure consistent, high-quality prints. ←Video: Weekly Maintenance | Video: Training Webinar→

Once you successfully pass the quiz with a score of 80% or higher, you will receive the following:   Full warranty coverage to protect your printer. Failure to complete the Onboarding Program will void your warranty.   A $99 credit to spend on anything you like in our online store! (please...

You may also sign up for a one-on-one printer set-up appointment hosted by a RICOH DTG technician who can answer any questions you may have. ←Video: Monthly Maintenance | Final Quiz→

1. Place the Head Cleaning JIG II on a flat desk. 2. Set the 2 absorbers (Type P1) to the Head Cleaning JIG II 3. Push in the three holes on the absorber (Type P1) by finger. 4. Soak up the cleaning liquid up to the 2 scales of the dropper 5. Apply...