Support ArticlesDTG

To reset the Waste Ink Counter using this switch (letÙs call it the Waste Ink Reset Switch), please follow this procedure: Ensure that the printer is in the Loaded position (press LOAD) Turn the Power off at the control panel of the printer, leave the printer connected to mains power    Press and hold the Error Eject and Reset Switch, and while holding them, turn on the power. The Error Eject Light and seven ink lights will start to flash.  Release the Error Eject button and Reset Switch, and then quickly press & hold only the Reset Switch again for over 10 seconds. The Error Eject Light, Power Light and seven Ink lights will turn on for two seconds. Once the printer starts going through itÙs normal initialization sequence, you can release the Reset Switch   The Waste Ink Counter has now been reset. Download the  DTG Kiosk II Waste Tank Reset PDF

Monthly Change waste pad on opposite side from print head - this can be turned over for longer life  Oil print head carriage rail Flush white ink lines with distilled water and refill  Consolidate white ink and thoroughly clean bulk ink bottles and replace in bulk system Any and all of the above should also be done "as needed"

Weekly Clean the wiper with cleaning solution or window cleaning fluid and cotton swab or paper towel  Clean capping station - pay special attention to cotton fibers around the edges of the cap area can be done with cotton swab, paper towel or soft cloth (again - use cleaning solution or window cleaning solution)  Inspect waste pad - replace or turn over if needed  Inspect encoder strip & clean as needed (be sure to clean from control panel side towards opposite side)  Fill capping station with cleaning solution or window cleaning liquid and press INK FILL button to empty  Clean inside of bed (especially sides) with window cleaning solution and paper towel

Daily Inspect printer to make sure there are no foreign objects that will interfere with head or bed movements Clean print head assembly with damp cloth (can use window cleaning solution and paper towels) - DO NOT WIPE BOTTOM OF PRINT HEAD ASSEMBLY - DAB IT ONLY Top off ink bottles (especially white) Run 2-3 head cleanings from the control panel Check remote waste ink tank - empty and replace if needed  Run nozzle check from Epson 2200 driver - perform head cleanings if needed

REASONS AND SOLUTIONS: 1. The eject and load sensors have lost orientation when the tray bed moves further out **Turn machine off and power back on. Prevention: There is no need to press and hold the Eject button after the tray bed is ejected.

REASONS AND SOLUTIONS: 1. Other colors of ink have back-flushed into the yellow damper **Run several head cleanings using the Ink button on the control panel. This will flush out the contaminating colors. Prevention: After filling all the ink colors set all valves to draw ink. Press and hold the Ink Fill button for 5 - 10 seconds. Run several head cleaning cycles after that.

REASONS AND SOLUTIONS: 1. The print head has lost its prime **Prime the print head by running head cleanings using the Ink button on the control panel. Run 10 head cleanings or enough to prime the white ink so it returns to normal coverage.

REASONS AND SOLUTIONS: 1. The printing surface is too low **Adjust the tray bed knob using the height measuring jig to bring the surface as close as possible without touching the measuring jig. If the surface is not completely level then make sure that the lowest point from the measuring jig does not exceed 1/8 in or 3 mm. Prevention: Always check the platen height. 2. Printer needs a head alignment **Run a head alignment from the maintenance section of the Epson Stylus Photo 2200 driver. Head alignment can not be run with white ink in the system. It must have seven colors.

REASONS AND SOLUTIONS: 1. Flashing Load button indicates laser has stopped the loading **Eject the tray bed and check the height of the platen. Adjust as necessary and reload. Prevention: Always check the platen height. 2. Something is jamming the movement of the tray bed **If something is jamming the tray bed a loud grinding noise will be heard. Stop the printer immediately and find the object that is causing the jam. Prevention: Follow suggested maintenance routine.

Reasons and Solutions: 1. Flashing together with LED ink lights **Data spooling is incomplete or interrupted. Power off and unplug to reset the printer. **If resetting the printer did not solve the problem the encoder strip may be dirty. Clean the encoder strip with a damp cotton swab. Prevention: Follow suggested maintenance routine. **The print head or tray bed movement is being interfered with. Oil the print head carriage bars. Check the tray bed movement when loading and ejecting for friction or something foreign interfering. Prevention: Follow suggested maintenance routine. 2. Flashing alternately with LED ink lights **Waste Ink counter has exceeded its limit. Waste Ink counter needs to be reset. 3. Flashing with Power button **Machine has been powered on with a print job in the print queue. Remove all jobs from the print queue and reset the printer. 4. Flashing rapidly **This indicates something abnormal with the circuits. Contact your dealer for support.

REASONS AND SOLUTIONS: 1. Valves are closed **Set valves to draw ink. 2. Print head is not primed **Prime print head by running a few head cleaning cycles using the Ink button on the control panel. 3. Damper has come loose causing a lose of pressure in the ink system **Reseat damper. 4. Capping station has become severely dirty or clogged **Clean the capping station. Prevention: Follow suggested maintenance routine. 5. Print head is severely clogged **Replace print head. Prevention: Run head cleanings on days that the printer is not printing. For periods longer then a week, flush ink out of system using distilled water. Run cleaning solution through the system and leave the cleaning solution in the system until you need to print again.

Reasons and Solutions: 1. Printer thinks the ink cartridge is out of ink **Because the DTG uses a Bulk Ink System the standard Epson ink chip counters often need resetting. Because so much White Ink is used the white ink chips usually need resetting. Turn the machine off and unplug the power cord to reset the ink chips. Prevention: Turn the machine off and unplug to reset the ink chips every 5 to 10 shirts depending on how much white ink is being printed.

Reasons and Solutions: 1. Printer thinks the ink cartridge is running out of ink **Because the DTG uses a Bulk Ink System the standard Epson ink chip counters often need resetting. Because so much White Ink is used the white ink chips usually need resetting. Turn the machine off and unplug the power cord to reset the ink chips.