Support Articles

Download the PDF on the Pearl Elite Solenoid Replacement disassembly and cleaning

You cannot use Forever Laser Dark in the iColor 550 as it 100% won’t work correctly. You absolutely have to use the iColor 550 2 step standard media  The attached internal bulletin explains the issue.

Some transfer papers do not have a back marking on the B paper which might make it difficult to tell what side is what. There is always a description in the instructions indicating what side of the B paper is the adhesive side, but the easiest way to determine this...

trHere are some tips to resolve the issue and explain what’s happening: The culprit is usually excessive static, due to the current climate of low humidity (ie this happens every year in the winter). We see this in all the transparent medias that have a tendency to stick together. Neutralize...

Sometimes in shipping or in regular use your belt that controls the platen movement might loosen up which creates ghosting or blurred vision prints like the one below. To tighten the belt you need to get to the left side of the printer on the power plug side. Take out...

Are you familiar with the extensions after your images? There are so many image formats that it’s so easy to get confused! File extensions like .jpeg, .bmp, .gif, and more can be seen after an image’s file name. Most of us disregard it, thinking there is no significance regarding these...

We get this question alot. The answer is twofold: 1) To produce the color white on a dark garment, this is the obvious one! 2) To fill in the halftones on lighter images so that there is enough toner on the page to fully transfer to your garment or to pull...

This will let you know if you have a leak or clog  Select the "pump pressure" in the advanced menu.  Select (on cap) then the carriage will move to the center of the platen. Fill the cap of the target color with cleaning solution. If you find the cleaning solution is being...

In the advanced menu; Scroll to Version, press and hold UP>Down>Stop buttons without releasing them. This will get you into the advanced menu, it will say it at the top of the screen.  

With our replacement inks for the F2000 and F2100, you might come across a cartridge that is reading low or will not read at all. This happens with OEM chips also, but we do have a solution. We can send you a replacement chip and you can replace the wonky...

In DTG printing, crystallization refers to a specific type of issue that can occur when drying pretreatment. Unlike other stains that discolor the fabric itself, crystallization appears to be on top of the shirt and looks like table salt is sitting on it. These crystals don’t fade over time or come out...