Support Articles

To access the Technical Support Menu press <Menu> button and then press the <Print> button 8 times. The Advanced Menu will appear.

Operation (with inks loaded): 61°F to 90F (15°C to 32°C) Storage (without ink): 14°F to 104°F (-10°C to 40°F) Temperature (storing inks): 41°F to 90°F (5°C to 32°C).

It is crucial for trouble-free printer operation that the Relative Humidity(RH) requirement is met at all times when the printer is loaded with ink. Operation (with inks loaded): 45% to 80% RH, non-condensing. Storage (without ink): 20% to 85% RH, non- condensing. If the environment is below the specified Relative...

Ricoh printers are designed to be used with a PC running Windows XP, Windows Vista, Windows 7, Windows 8, and Windows 10 Operating System. The programs needed to run your printer do not work on anApple computer system unless it is running Windows emulation software such as Parallels, Bootcamp or...

Your browser does not support the video tag. Removing retaining brackets It is very important that the printer be operated on a stable, sturdy and level table. Ensure that the table is sturdy enough so the printer does not shake or vibrate during operation. Operating the printer on an unstable,...

Fully power down the printer and switch off in back of the printer. Check behind the table when it is out for obstructions first then move the Print Table by hand. Move the table all the way to the front (Load Position) and then push it all the way to...

Verify the Quality mode you are printing in. The three modes available are Draft, Speed, and Fine. The Speed and Fine modes increase the printing resolution and lay down more ink and increase the printing time. Do not run too many programs on your computer at the same time. Close...

Make sure the color data setting of your image is set to RGB or CMYK color space in your image editing software. Make sure you are using genuine Ricoh inks.

If the colors you are trying to print are wrong or not printing, try the solutions below. Run a Nozzle Check. If needed perform the necessary Print Head cleaning. Make sure that you are using genuine AnaJetInk. Check the LCD Control Panel and check for low or empty ink cartridges...

Mpower Poly Primer is made for use with AnaJet PowerBRIGHT inks. The primer is used to create a printable surface on polyester fabric. This is only for light colored garments, white ink cannot be used on this type of material.   Mixture: Combine the contents of the Poly Primer bottle...

This is a troubleshooting guide on how to resolve the crashing or stopping of the print head when moving from the maintenance station during a print or head clean. Crashing during a print is most likely caused by use of wrong rip software or software related issues.   Symptoms A...

This guide goes over possible causes for instances when the software crashes while processing a file. This issue may happen when using Print to File or the Print button when connected directly to the printer.   Symptoms AnaRIP will start processing the file and then it stops responding. The Queue...

This is a troubleshooting guide on how to resolve issues with partial prints. This is not to be confused with colors dropping out or banding.   Symptoms The print will start working on the design but then at some point it will completely stop printing.   Possible causes If a...

This is a troubleshooting guide on how to resolve issues with resetting head voltage calibration   Symptoms Nozzle check prints no ink, blank pattern Missing channel ink nozzle check that will not return after multiple cleans   Possible causes Printer needs to be re-booted, power down and power back up...