Support ArticlesDTG

A. The Viper 2 uses a 4-2-1 platen system 1. In a 4 up configuration, you can put 4 small items or print 4 small prints (such as left chest). Each measures approximately:  7 ¼in X 11in 2. In a 2 up configuration (using the two plastic adaptors), you can...

EXTREMELY IMPORTANT - This should be done BEFORE you perform the “Loading Inks” procedure, but after you have installed the Flushing solution cartridges! A. Tools Required 1. A height gauge. We like using three quarters, readily available in most households, but it can be almost anything – an Allen wrench, a...

A. Gather eight of your nine flushing solution cartridges 1. The illustration and video show 4 flushing solution cartridges and your 4 color cartridges, but for this step, use ALL flushing solution cartridges B. Raise the ink cartridges cover C. Insert the flushing solution cartridges into the machine, in all...

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A. Plug the power cord into the back of the machine  1. Plug the other end into a standard wall outlet or a UPS (Note - We strongly recommend using a quality UPS to protect your investment) 2. Turn on the power switch next to the power cord. Power may or may...

A. Inspect the crate for signs of physical damage 1. If damage is noticed, note it as well as document it with pictures from a camera or cell phone. 2. This does not necessarily mean the equipment is damaged B. Carefully look at the “Tilt Watch” indicator 1. This will...

If you experience Possible Causes Solution Leaks Pretreatment solution dripping from Solenoid Hose may have come loose. Push hose in to quick connect Excessive pretreatment solution dripping from nozzle Nozzle Cap is loose Tighten Nozzle Cap Nozzle O-Ring is not installed Install Nozzle O-Ring Check Valve is not installed Install...

If desired operation is not within the range of factory default settings, platen height, viscosity setting, fan timing, and auto prime timing can be adjusted. 1. Adjusting Platen Height The Platen height can be adjusted to set the desired amount on the shirt. Raising the platen will bring the spray...

 The Pearl Elite is equipped with a cost calculator that allows users to determine the cost of pretreatment used on a single shirt or the cost for a run of shirts. 1.Entering Pretreatment Cost: Enter the Stats Menu by pressing the Stats Menu icon. Press the Cost/Gal # for either the Dark...

 The Pearl Elite has a save feature that allows users to save settings and modes. The save feature will allow up to twenty files to be stored in the memory of the machine. 1. To save the current settings, open the Save Menu by pressing the Save Menu icon. 2. The...

It is important to keep the Pearl Elite clean during extended use. The pretreatment solution can build up salt deposits that can inhibit normal operation of the Pearl Elite. It is recommended to clean the inside of the Pearl Elite after every use to prevent build up of pretreatment that...

The Pearl Elite stores setting and cycle information, as well as estimated pretreatment container levels during power off. It is important to follow these shut down procedures to allow this information to be stored correctly. The Pearl Elite will not allow the unit to properly power down with pretreatment solution...

When anticipating extended periods of non-use of the Pearl Elite, it is critical to follow these maintenance procedures. It is required to follow these steps daily after each use of the Pearl Elite. 1. To flush the Pearl Elite, enter the Maintenance Menu by pressing the Maintenance Menu icon. 2....

When changing pretreat it is important to follow these steps to ensure proper function the the Pearl Elite. The internal volume (mL) counters use these maintenance buttons to calculate the estimated usage. 1. To change the pretreat, enter the Maintenance Menu by pressing the Maintenance Menu icon. 2. Remove the...

The Spray Cycle is the process the Pearl PTM uses to lay a flat and even layer of pretreatment solution on to the garment. 1. To begin the Spray Cycle, enter the Home Menu by pressing the Home Menu Icon. 2. The Home Menu will display the current garment selection,...

Loading the garment properly will ensure even, consistent spray patterns. 1. Place the garment on the Platen as shown in the figure below with the collar of the garment towards the back of the machine. 2. Tuck the excess fabric under the platen. 3. Push the Drawer in all the...